privacy policy

privacy policy

The Royal Flowers online store pays great attention to protecting the personal data of our customers. Users of the Royal Flowers online store can view the pages of the site without disclosing any personal data about themselves. However, to provide services related to the purchase of goods presented in the online store, we need your contact details so that we can contact you, confirm the order, specify the color, time and other data for the successful completion of the order. We do not share your personal data with third parties and protect their confidentiality.

1. General Provisions.

1.1 This privacy policy establishes the procedure for the receipt, storage, processing, use and disclosure of the user's personal data. We obtain user’s personal data from the user when placing an order through the store’s basket, when placing an order by phone specified on the website, and when registering by the user (creating an account). The user's personal data is filled in by the user (when placing an order through the store basket or during registration). Mandatory information is provided by the user at his discretion.

1.2 To place an order through the basket of the Royal Flowers online store, the user must:

- carefully read this privacy policy (hereinafter confidentiality);

- in the order form, the user fills out the necessary personal data (name, email address, contact phone number, delivery address);

- the user can express full agreement with this policy by clicking the "Checkout" button.

When you first place an order through the store’s basket, the system will automatically offer you to register or place an order without registering. When placing an order without registering, an order notification is sent to the specified email address. When registering with registration as a new user, a notification with a login and password will be sent to the specified email address to enter your personal account. Then you can change or delete your personal data yourself.

1.3 In order to register in the online store, the user must carefully read this privacy policy and express full agreement with its terms by clicking the "Register" button.

1.4 The user is not recommended to use the Royal Flowers online store, namely to place an order and register if he does not agree with the terms of this privacy policy.

1.5 When placing an order for goods or registering in the Royal Flowers online store and entering personal data or providing this data by phone indicated on the website, the user expressly agrees to the terms of this privacy policy. The user represents the right of the online store administration to receive, store, process and disclose their personal data on the terms of this privacy policy.

1.6 The user acknowledges that in case of negligence by the user himself to the safe storage of his password and login, giving access to his personal data, third parties can gain unauthorized access to your account, personal and other user data. Royal Flowers online store is not responsible for losses caused by such access. We recommend users to use complex passwords consisting of numbers and letters. You can change the password for access to your data using the "My Account" function and going to the "My Data" section.

 2. What personal data do we collect.

2.1 We collect personal data, namely: name, contact phone, email address, delivery address, telephone and name of the recipient. We can also clarify and receive from you this information by phone.

2.2 Other information is provided by the user at his discretion.

2.3 The Royal Flowers online store does not collect user IP addresses.

3. The purposes of collecting and processing personal data of users.

3.1 The online store “Royal Flowers” ​​collects and stores only those personal data that are necessary for the provision of services for the sale and delivery of goods or services you ordered.

3.2 The Royal Flowers online store collects data for communication with the user and a third party directly related to the delivery, including sending a notification about the service, informing the user about the availability of goods, agreeing on the appearance of the order and other information on the goods, confirming the order, delivery of goods ordered by the user, for communication of the courier service with the recipient, as well as for processing requests and requests from the user.

3.3 An employee of Royal-Flowers.dp.ua may ask the recipient for permission to take a photo of the bouquet in the hands of the recipient. Also, with the permission of the recipient, we can provide a photo report on the delivery of the bouquet to the customer. Since this procedure occurs only with the permission of the recipient, a photo report is not mandatory and may not be provided to the customer. Some of these photos can go to royal-flowers.dp.ua site pages as delivery reports and confirming the quality of the goods. If your photo is on the site, but you want to delete it for any reason, write to our support and we will delete the photo immediately.

3.4 We do not use your data for promotional mailings by mail or SMS on the phone.

4. Terms of providing access to the database.

4.1 We do not transfer user personal data to third parties except as otherwise provided by Ukrainian law.

4.2 Disclosure of the user's personal data when ordering goods in the Royal Flowers online store only to the extent necessary to identify the user, his order, and only to store employees who have the right to process user personal data.

5. Change by the user of personal information.

5.1 The user can at any time change (update, supplement, delete) the personal information provided by him or part of it, using the "Personal Account" function and going to the "My Data" section.

6. Protection of information collected.

6.1 We take all necessary and sufficiently organizational, technical measures and precautions to protect the confidentiality of user data. Only those employees of the Royal Flowers online store who need to perform work functions that require access to users' personal data have access to user information. All employees with access to user information signed an agreement on non-disclosure of user information to third parties.

6.2 Any information transmitted by the owner of personal data to the royal flowers website is transmitted using SSL encryption using cryptography. All information that is transmitted by the site is also transmitted using SSL encryption.

7. Change in privacy policy.

7.1 We reserve the right to change the terms of the privacy policy. In this case, we will replace the text of the document on the "Privacy Policy" page. Please periodically review these conditions in order to be informed about how the Royal Flowers online store protects the personal data of its users.