Delivery and Payment Terms

Delivery at a glance

• We work around the clock, 24/7, including weekends and holidays.
• Same-day delivery — order today and we will deliver today.
• Express delivery — from 550 UAH: urgently within 1–1.5 hours, or at an exact time you choose.
• Delivery in Dnipro — from 170 UAH, free for large orders. After 20:30 and at night — from 550 UAH.
• Across Dnipropetrovsk region — from 250 UAH.
• Bouquets from 750 UAH. A greeting card is free (up to 10–12 words).
• A photo of the bouquet before dispatch — on request. A photo of the handover with the recipient — free. Anonymous delivery — yes.
• Don't know the address? The recipient's phone number or their Telegram, Instagram, Viber or other social media handle is enough — we will contact them and deliver wherever is convenient for them.
• Pay online by card, Apple Pay or Google Pay, or by bank transfer — for individuals and companies.
• In floristry since 2012; royal-flowers.dp.ua has been online since 2016.

Freshness and honest stem length

We keep freshness under control: a florist checks every flower before making the bouquet and once more before dispatch. Stem length is honest: if the description says 60 cm roses, you will get exactly 60 cm, not shorter.

A florist is always available to help you choose a bouquet for the occasion and budget, tell you which flowers are freshest right now, and explain how to care for your bouquet.

Delivery times

We deliver the same day: place an order today and the bouquet will reach the recipient today. If you can, order 1–2 days ahead, so our florists can choose the freshest flowers for your order. Standard delivery in Dnipro is made within a time slot of your choice: 9:30–14:00, 14:00–18:30 or 18:30–20:30.

Express delivery comes in two options:

• Urgent — we deliver the bouquet within 1–1.5 hours of your order.
• At an exact time — for example, you order in the morning but need the bouquet at exactly 19:00: just specify the time and the courier will arrive right then — at an office, a home, a restaurant or the maternity hospital.

We also deliver after 20:30 and at night. Before February 14 and March 8, please order in advance, 1–2 weeks ahead: these are the busiest days for our florists and couriers.

Delivery prices

• In Dnipro during the day (9:30–20:30, you can choose a time slot) — from 170 UAH. Free for large orders — please ask our consultant.
• Express delivery (urgently within 1–1.5 hours or at an exact time) — from 550 UAH.
• After 20:30 and at night (20:30–9:30) — from 550 UAH.
• Across Dnipropetrovsk region — from 250 UAH, depending on the distance: Ihren, Slobozhanske, Obukhivka, Novooleksandrivka, Oleksandrivka, Taromske, Yavornytske (Ilarionove), Samar (Novomoskovsk), Pishchanka, Kamianske (Dniprodzerzhynsk), Synelnykove, Verkhnodniprovsk and other towns.
• On February 14 and March 8 delivery costs more — the cart will show the exact price at checkout.

Payment

• Online on the website by bank card, Apple Pay or Google Pay (WayForPay payment system).
• By bank transfer to our business account — for individuals and companies (we issue invoices to companies).
• Payment on delivery — only with a prepayment.

How delivery works

We will fulfil your order exactly as you placed it — no unnecessary calls. If you would like to discuss or clarify anything, our consultant is available around the clock and happy to help. On request, we will send you a photo of the finished bouquet before dispatch, and when ordering you can choose a free handover photo — the courier will take a picture of the recipient with the bouquet. We add a free greeting card with your message (up to 10–12 words). If you want the recipient not to know who sent the flowers, we will deliver anonymously.

If you don't know the exact address or want to make a surprise, the recipient's phone number or their Telegram, Instagram, Viber or other social media handle is enough: we will contact them discreetly, without spoiling the surprise, agree on a time and place, and deliver the bouquet wherever is convenient for them. Recipients often find it easier to receive flowers at work or somewhere other than the customer planned — this way the bouquet will be handed over on time.

If the recipient is not at home, the courier will call them, and we will deliver the bouquet again or agree with you on the best option.

You can add sweets and fruit, a soft toy or helium balloons to your bouquet.

How to order

Choose a bouquet in our catalogue and place an order on the website, or call us: +38 (050) 781-86-60 (Viber, WhatsApp), +38 (098) 438-68-60.